At Wood D. K.reations, we are committed to providing our customers with high-quality wood and resin products that are carefully crafted and inspected for quality. However, we understand that there may be circumstances where you may need to request a refund. Please read our policy below to understand your options in such situations:

Refund Policy:

1. Eligibility for Refund: You may be eligible for a refund if you meet the following conditions:

   - You have received a damaged or defective product.

   - The product received is significantly different from what was described on our website. It is important that you carefully examine all images, descriptions, and specifications to ensure a clear understanding of the product you intend to purchase.

   - You have reported the issue within 7 days of receiving the product.

2. How to Request a Refund: To request a refund, please follow these steps:
   - Contact our Customer Support Team at support@wooddkreations.com or 321-300-5955 to report the issue and provide relevant details such as your order number and photographs of the product in question.
   - Our team will assess your request and provide further instructions on returning the product.

3. Refund Process: If your refund request is approved, we will process the refund to your original payment method. Please allow up to 14 business days for the refund to appear in your account.

Non-Refundable Items:

Some of our wood and resin products may be customized or made-to-order based on your specifications. These items are non-refundable unless they arrive damaged or defective.

Contact Information:

If you have any questions or need further assistance regarding our refund policy, please contact our Customer Support Team at support@wooddkreations.com or 321-300-5955.

Please note that our refund policy may be subject to change, and the version posted on our website at the time of your purchase will apply. We recommend reviewing this policy before making a purchase.

Shipping Policy

At Wood D. Kreations, we strive to provide a seamless and efficient shopping experience for our valued customers. To ensure transparency and clarity regarding shipping costs and potential delays, please review our shipping policy below.

Shipping Costs:

1. Buyer's Responsibility: As a customer of Wood D. Kreations, you are responsible for covering the shipping costs associated with your order. This includes the initial shipping cost to deliver the product to your specified address and any return shipping costs if applicable. From time to time, we may offer free shipping on certain items. It will be clearly marked as such and you would only be responsible for any return shipping costs on such items. 

Shipping Methods:

2. Choice of Shipping Method: We offer various shipping methods to cater to your specific needs. During the checkout process, you will have the option to select your preferred shipping method, with associated costs clearly outlined.

Delivery Times and Potential Delays:

3. Estimated Delivery Times: The estimated delivery time for your order will be provided during the checkout process. Please note that delivery times may vary depending on factors such as product availability, location, and the chosen shipping method.

4. Weather and Carrier Delays: Wood D. Kreations is not responsible for shipping delays caused by adverse weather conditions, natural disasters, or other unforeseen circumstances beyond our control. Additionally, any delays attributed to the shipping carrier are not within our purview.

Shipping Address:

5. Accurate Shipping Information: To ensure accurate and timely delivery, please provide us with the correct shipping address. We cannot be held responsible for delays or non-delivery due to inaccurate or incomplete address information.

Tracking Orders:

6. Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your shipment.

Return Shipping Costs:

7. Returns: If you choose to return a product for any reason, you will be responsible for covering the return shipping costs. Please refer to our Return Policy for detailed information on the return process.

International Shipping:

8. International Orders: For customers placing orders outside of our domestic shipping areas, please be aware that additional customs duties, taxes, or fees may apply. These charges are the responsibility of the buyer.

Contact Information:

If you have any questions or require further information regarding our shipping policy, please do not hesitate to contact our Customer Support Team at support@wooddkreations.com or call us at 321-300-5955.

Please note that our shipping policy may be subject to updates, and the version posted on our website at the time of your purchase will apply. We thank you for choosing Wood D. Kreations and look forward to serving you.

To ensure your purchase remains in impeccable condition for years to come, please follow these care instructions:

1. Cleaning:
   - Wipe down the tray's surface with a damp, non-abrasive cloth to remove any food residue or spills promptly.
   - Avoid immersing the tray in water or putting it in the dishwasher, as excessive moisture can damage the wood and epoxy finish.

2. Avoid Extreme Conditions:
   - Keep your tray away from direct sunlight and prolonged exposure to extreme temperatures or humidity, as this can cause the wood to warp or the epoxy to discolor over time.

3. Microwave and Oven:
   - Never use your serving tray in the microwave or oven, as high heat can harm the wood and affect the epoxy finish.

4. Routine Maintenance:
   - To maintain the luster and natural beauty of the cedar, periodically treat the wood with food-safe wood oil or conditioner. Apply a thin, even coat and allow it to soak in for a few hours or overnight. Wipe off any excess oil with a clean cloth.
   - The frequency of this maintenance may vary depending on usage and environmental conditions, but it's recommended to oil the tray every few months or as needed.